Last updated: October 28, 2026

At Luxe Maison Scents & Decor, we offer multiple secure and convenient payment options to make your shopping experience seamless. All transactions are encrypted and processed through trusted payment gateways to keep your financial information safe.

1. Accepted Payment Methods

We currently accept the following payment methods:

💳 Card Payments

• Visa (credit and debit cards)
• Mastercard (credit and debit cards)

Card payments are securely processed through Paystack, a PCI-DSS compliant payment gateway trusted by thousands of businesses across Africa.

📱 Mobile Money

• MTN Mobile Money (MoMo)
• Vodafone Cash
• AirtelTigo Money

Simply select Mobile Money at checkout, enter your mobile number, and approve the payment prompt on your phone. It's fast, secure, and convenient.

🏦 Bank Transfer

• Direct bank transfers are accepted for large or bulk orders.
• Contact us for our bank details and reference instructions.
• Orders paid via bank transfer will be processed once payment is confirmed (usually within 24 hours).

2. Payment Security

Your security is our top priority. Here's how we protect your payments:

• SSL Encryption: Our website uses 256-bit SSL encryption to secure all data transmitted between your browser and our servers.
• PCI-DSS Compliance: All card payments are processed through Paystack, which is fully PCI-DSS Level 1 compliant — the highest level of payment security certification.
• No Card Storage: We never store your full card details on our servers. All sensitive payment data is handled directly by our payment processor.
• 3D Secure: For added protection, card transactions may require 3D Secure verification (Verified by Visa / Mastercard SecureCode).

3. Currency

All prices on our website are displayed in Ghanaian Cedis (GHS) unless otherwise stated. For international customers, your bank or payment provider will handle currency conversion at their prevailing exchange rate.

4. Payment Confirmation

After a successful payment, you will receive:

• An order confirmation email with your order number and summary
• A payment receipt from our payment processor (Paystack)
• A shipping notification once your order is dispatched

If you do not receive a confirmation email within 15 minutes, please check your spam/junk folder or contact us.

5. Failed Payments

If your payment fails, here are some common reasons and solutions:

• Insufficient funds: Ensure your account has enough balance to cover the order total including shipping.
• Card declined: Contact your bank to ensure your card is enabled for online transactions.
• Network timeout: Try again with a stable internet connection. If the amount was debited but the order wasn't confirmed, contact us immediately — we will verify and resolve it.
• Mobile Money timeout: Ensure you approve the payment prompt within 60 seconds. If it times out, you can retry from your cart.

6. Refund Policy

If you are eligible for a refund (as per our Terms & Conditions), refunds will be processed to your original payment method:

• Card payments: Refund appears within 5–10 business days
• Mobile Money: Refund appears within 3–5 business days
• Bank transfer: Refund appears within 5–7 business days

You will receive an email notification once your refund has been initiated.

7. Need Help?

For any payment-related questions, concerns, or issues, please don't hesitate to reach out:

• Email: [email protected]
• Instagram: @luxemaisonbycary_
• TikTok: @priscaryiscoming