We accept returns within 7 days of delivery for unopened, unused items in their original packaging. Candles that have been lit cannot be returned for hygiene reasons. Please contact us at [email protected] to initiate a return.
Orders can be modified or cancelled within 2 hours of placement. Once an order enters processing, changes may not be possible. Please reach out via WhatsApp or email as soon as possible.
We take great care in packaging, but if your item arrives damaged, please send us photos within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
Payment
We accept Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), credit/debit cards (Visa, Mastercard), and bank transfers. For international orders, we also accept Stripe payments.
Absolutely. All payments are processed through encrypted, PCI-compliant payment gateways. We never store your card details on our servers.
Products
Our soy candles use natural wax and premium fragrance oils that are non-toxic. However, we recommend keeping lit candles out of reach of pets and ensuring good ventilation in the room.
Burn times vary by size and wax type. Our standard soy candles (300g) burn for 48 hours. Always trim the wick to 5mm before lighting for the best burn.
Yes! We create bespoke candles for weddings, corporate events, birthdays, and special occasions. Custom labels, scents, and packaging are available. Contact us for a personalised quote.
Soy wax is natural, renewable, and biodegradable. It burns 30–50% longer than paraffin, produces significantly less soot, distributes fragrance more evenly, and is better for your indoor air quality.
Shipping
Orders within Accra are typically delivered within 1–3 business days. We use trusted local couriers to ensure your items arrive safely and on time.
Yes! We ship across West Africa (5–10 business days) and internationally (10–21 business days). Shipping costs vary by destination and are calculated at checkout.
We offer free delivery within Accra on orders over GH₵ 1000. International orders may qualify for free shipping during special promotions.
Absolutely. Once your order is dispatched, you will receive a tracking number via email or WhatsApp so you can monitor your delivery in real time.
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